FAQ
Frequently asked questions
How does Parlyo learn my content?
As soon as you create your account, Parlyo automatically crawls your website and pre-fills its knowledge base: the AI advisor already knows how to answer before you have even pasted the script. You then complete it from the dashboard (free text, PDF documents) and you add your own house directives to frame its behavior. It only answers from that base, never invents anything.
Can I tell it how to answer?
Yes, in plain language. The “Instructions” panel in your dashboard takes your house directives (the tone, the limits, the offers to push, the topics to avoid) and applies them instantly, in chat and in voice. Write “Use a friendly, informal tone” or “Never promise a deadline without confirmed stock”: it is taken on board like a briefing to an employee, with no technical setup.
How long does it take to install?
Three minutes, stopwatch in hand. You create your account, you paste one line of script before the end of your site's code (WordPress, Shopify, Webflow or custom-built) and it is live. No developer, no redesign.
How is it different from a standard chatbot?
Two differences. A standard chatbot follows a decision tree you have to build yourself; Parlyo reads your content and phrases its own answers. And it is a voice chatbot: your visitors can talk to it and it answers out loud in real time, where most solutions at this price point stop at text.
Which languages does voice support?
Written chat is multilingual in over 100 languages. Voice understands and speaks nearly 100 languages (French, English, Arabic including darija) and the interface switches to right-to-left reading when the widget is set to Arabic. Your visitor writes or speaks in their own language and Parlyo replies in that same language, with no need to translate your site.
Is my data safe?
Hosting in the European Union, no customer data stored outside Europe. Your content and your visitors' conversations are never used to train AI models. No secret key travels through the browser, IP addresses are truncated, and a data processing agreement compliant with article 28 of the GDPR is annexed to our Terms.
What happens when it doesn't know the answer?
It says so, rather than inventing: that is the rule. It then offers to take the visitor's details so a human can step in, and the question shows up in your analytics under “unanswered questions”. You see exactly what is missing from your knowledge base.
Can it replace my customer support?
It absorbs the repetitive questions (opening hours, prices, availability, order tracking) 24/7, including the nights and weekends when nobody answers today. It does not replace a human on complex or sensitive cases: it spots them and hands over to you with the visitor's details.
What happens if I exceed my quota?
You get an email alert at 80% and again at 100% of your monthly quota, and you can change plan at any time: the effect is immediate. Subscribers on a paid plan can also buy extra minute packs from their dashboard: they take over once the month's allowance is used up, and stay valid for 12 months. The counter resets to zero every month.
When can I cancel?
Anytime. Monthly with no commitment: the widget simply reverts to the Free plan, without breaking your site or making the AI advisor disappear.
Chatbot, conversational agent or callbot: which is it?
All three, minus the jargon. Parlyo is a conversational agent powered by artificial intelligence: it writes like a chatbot and speaks out loud like a callbot. One virtual assistant on your website, in writing and in voice, with no script and no decision tree to build.
Does it work for an e-commerce site, or for booking appointments?
Those are its two most profitable grounds. On an e-commerce site it answers on sizes, delivery times and order tracking, and doubles as an automatic FAQ around the clock. On a services site it checks your availability and records the appointment inside the conversation. Either way it hands you the contact with the need already written down: lead generation while you sleep.
How does the agent work on the phone?
You get a dedicated number for your business. When someone calls it, the same agent as on your website picks up (it greets callers in your line's language, then carries on in theirs), answers from your content, takes the message and the callback number, and can book an appointment if you allow it. As soon as it hangs up, you receive the summary by email; the full transcript is in your dashboard.
Are calls recorded? Is that legal?
Yes, and the agent says so from the very first second: it states that it is an automated assistant, that the call is recorded and transcribed, and that it does not handle emergencies, which is exactly what GDPR requires. If a caller would rather not be recorded, it reassures them once, without insisting. Recordings are hosted in the European Union and are never used to train models.
How many call minutes, and what happens beyond?
With the “+ Phone” option: 300 minutes a month on Starter, 1,000 on Pro, 3,000 on Business, number included. You get an email alert at 80%. Beyond the allowance the agent bills nothing more: either you buy an extra minute pack from your dashboard and the line starts again straight away, or the agent politely tells the caller the line has reached its monthly allowance and invites them to call back or use the website. No surprise bill, ever.
Can I keep my current number?
Yes. You forward your line to the Parlyo number: a call-forwarding setting with your carrier, either permanently or only when you don't answer (evenings, weekends, line busy). Your customers keep calling the number they know, and the agent picks up when you can't.
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