Legal Notice & Terms and Conditions
Last updated: 21 September 2026
Legal notice
Publisher of the site and the service: Majd Hakim, sole trader (entrepreneur individuel), trading under the business name ANATOMY of AI — SIREN 521 179 150 — registered office: 16 rue Pierre Mendès France, 77200 Torcy, France. Publication director: Majd Hakim. Contact: the site's contact form or contact@parlyo.io.
Hosting: Contabo GmbH, Welfenstraße 22, 81541 Munich, Germany (contabo.com) — application and data hosted in the European Union. Content delivery and traffic protection: Cloudflare, Inc.
Terms and Conditions of Sale and Use (T&Cs)
1. Purpose
Parlyo is an online service (SaaS) that lets you add to a website an AI advisor that answers visitors in writing and by voice, based on the content supplied by the customer (the "knowledge base"). These terms govern the use of the parlyo.io website and of the service.
2. Account and free trial
Creating an account is free and requires no bank card. The Free plan is limited in volume (AI answers and voice minutes per month). The customer is responsible for the confidentiality of their login credentials.
Each plan may be supplemented with the Phone option (a telephone agent with a dedicated number, invoiced in addition at the price displayed on the Subscription page), subject to the same quota and termination conditions. The Excellence plan is sold exclusively on quotation: its quotas, its price and its specific conditions are set out in the signed quotation, which prevails over these terms in the event of any conflict.
3. Plans and pricing
| Plan | Monthly price | Annual price (−10%) |
|---|---|---|
| Free | €0 | — |
| Starter | €39 | €421/year |
| Pro | €99 | €1,069/year |
| Business | €249 | €2,689/year |
Prices in euros, exclusive of tax where applicable. Invoicing is in euros. Amounts displayed in other currencies are indicative. Each plan includes monthly quotas (conversations, voice minutes, simultaneous sessions) described on the Subscription page; beyond them, the service is paused until the following month — except for extra minute packs, see section 3a —, without ever breaking the customer's site.
3a. Extra minute packs
A customer subscribed to a paid plan may buy extra minute packs, at the price shown in their dashboard at the time of purchase. This price is not eligible for any discount, promotional offer or promotional code, including the launch offer. These minutes are used after the minutes included in the month's plan: for website voice and, if the plan includes the phone, for calls; while some remain, the assistant's written replies are no longer limited by the monthly quota, up to ten times that quota. Minutes are used starting with the batch that expires first. Each pack is valid for 12 months from purchase; minutes not used by then are lost, and the customer is notified by email 30 days beforehand. A pack is neither refundable nor exchangeable, including on cancellation or when moving to the Free plan. Paid by card, it is credited on payment; by bank transfer, on receipt of payment. An invoice is issued for each pack.
3b. Referral programme
Any customer whose paid plan is active has a referral link, shown in their dashboard. A business that signs up through this link and then pays for a first subscription receives 100 extra minutes if it is still a subscriber on the date the minutes are credited (otherwise the reward waits for it to resubscribe, for no more than 90 days); the referrer receives 200, provided that they are themselves a paying subscriber on that date; if they no longer are, their reward is held until their subscription resumes, for no more than 12 months. A customer whose plan is provided free of charge by Parlyo may share their link, but does not receive these 200 minutes. The minutes are credited 45 days after the referred customer's first subscription payment, in the form of extra minute packs governed by section 3a. They are never converted into money.
The reward is granted only once per referred customer and is not due if that first payment is refunded or successfully disputed; if it has already been credited, any minutes not yet used are withdrawn, from the referred customer and the referrer alike. A referrer receives no more than ten rewards per month; any further rewards are carried over to the following month. Self-referral (same business, same email address, same domain or same VAT number) is excluded. The referrer sees in their dashboard the company name of each referred customer and the status of its reward; the referred customer does not see the referrer's name. Parlyo may amend or discontinue the programme going forward; rewards already earned remain due.
4. Payment
Payment is made by card (Stripe, and Revolut where offered) or by bank transfer with a unique reference. Card subscriptions renew automatically for each period (monthly or annual). Payment by bank transfer activates the paid period upon receipt.
30-day money-back guarantee. On the first paid subscription of an account, the customer may request, within 30 days of the first payment, a full refund of that payment, without giving any reason — simply by e-mail to contact@parlyo.io from the account's address. The refund is issued within 14 days via the original payment method (or by bank transfer for payments made by bank transfer) and the account reverts to the Free plan, without interruption of the widget. This guarantee applies once per customer and covers neither renewals nor extra minute packs (section 3a).
5. Term and termination
No commitment: the customer may cancel at any time from their dashboard. Cancellation takes effect at the end of the paid period; the widget then automatically reverts to the Free plan without interruption of the site. Data (conversations, contacts, statistics) is retained and remains accessible, within the retention periods set out in the privacy policy.
Right of withdrawal. The Parlyo service is reserved for professionals (B2B). The 14-day right of withdrawal provided for in articles L221-18 et seq. of the French Consumer Code does not apply to distance contracts concluded between professionals, the extension under article L221-3 being limited to contracts concluded off-premises. In any event, the contractual 30-day money-back guarantee (article 4) is more favourable than a 14-day right of withdrawal and voluntarily takes its place.
6. Customer obligations
- Provide lawful content in their knowledge base and inform their own visitors that a conversational agent is in use, and that voice conversations and calls are transcribed and recorded (audio) (the widget and the phone agent already announce it themselves).
- Not use the service for illegal, misleading or harmful content.
- Comply with the laws applicable to their business (including the GDPR with respect to their visitors).
Data processing agreement (DPA) — A data processing agreement compliant with article 28 of the GDPR, setting out Parlyo's commitments as a processor (security, sub-processors, assistance, breach notification, fate of the data), forms an integral part of these terms: parlyo.io/dpa.
7. Service level and liability
The service is provided "as is", with a high availability target but without any guarantee of continuous availability. Answers are generated by artificial intelligence from the customer's content: despite the safeguards, an answer may be inaccurate — the customer remains responsible for verifying the critical information (prices, contractual commitments) communicated to their visitors. The publisher's liability is limited to the amount of the sums paid in respect of the last three months.
8. Personal data
Data processing is described in the privacy policy: hosting in the European Union, no advertising cookies, no resale of data, listed processors (including Google's AI API, governed by standard contractual clauses). Voice conversations on the site and phone calls are transcribed and recorded: audio is kept for 30 days, transcripts for rolling 12 months.
9. Intellectual property
The service, its brand and its code remain the property of the publisher. The content supplied by the customer (knowledge base) remains the property of the customer; the customer grants the publisher a limited licence strictly necessary for the operation of the service.
10. Governing law
These terms are governed by French law. Failing an amicable settlement, the competent courts shall be those of the jurisdiction of the publisher's registered office.
Customer reviews: collection, checks and publication
Reviews published on parlyo.io follow these rules.
- Who can submit a review. Any Parlyo account holder, from their dashboard, once signed in. One review per account: editing it replaces the previous one.
- Every rating is accepted, from 1 to 5 stars, whatever the plan. Nothing is offered in exchange for a review.
- Consent. A review is only published with its author's explicit consent, given in the form, to publish its text, their name and their company.
- Checked before publication. Each review is read by Parlyo before it is published, and again whenever it is edited. A review is only rejected if it contains insulting, defamatory or discriminatory content, personal data of third parties, or if it is not about Parlyo. A review is never rejected because of its rating or because it is critical.
- Informing the author. Authors follow the status of their review in their dashboard: under review, published or not accepted.
- Display. Published reviews are shown newest first, with their publication date; the home page shows the six most recent. The number of reviews and the average rating are calculated over all published reviews, without weighting.
- Duration and removal. A review stays published as long as its author's account exists, and is deleted with it. Authors can ask for its removal at any time by writing to contact@parlyo.io.